Products are eligible for return or replacement only if they are damaged, defective, or incorrect at the time of delivery. Items must be unused and in their original packaging.

To initiate a return, you must contact our customer support within 48 hours of delivery. Proof of purchase and supporting evidence (such as photos of the damaged/defective product) are required.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

Certain items such as perishable goods, customized products, and items marked 'non-returnable' are not eligible for returns or refunds.

If you haven’t received your refund within the expected time, first check your bank account or contact your credit card company. If the issue persists, contact us at admin@giftasy.com.

Replacements are provided only if the product delivered is defective, damaged, or incorrect. In such cases, you may request a replacement instead of a refund.

1. ● Orders for non-personalized items can be cancelled within 12 hours of placement, provided the order has not yet been processed or shipped.
2. ● Orders for personalized items cannot be cancelled once the order is confirmed, as production begins immediately after confirmation.
3. ● To request a cancellation, please contact our customer support team as soon as possible with your order details.

For any queries regarding returns or refunds, please contact our support team at admin@giftasy.com.